Billing & Refunds

Refund & Billing Policy

Everything you need to know about how QubrixMail billing works — and what happens if you cancel or need a refund.

How Billing Works

QubrixMail uses a monthly or annual subscription. Your subscription covers unlimited access to all platform features included in your plan.

You will be billed automatically at the start of each billing cycle and will receive an invoice by email each time a payment is processed.

Setup fee: New accounts may require a one-time setup fee. This fee is charged once and is non-refundable, as it covers onboarding work already performed.

Refund Eligibility

SituationRefund?Note

Cancel within the first 30 daysPartial refund of unused days may be offered at our discretion, minus any setup fee

Cancel after 30 days✗No refund for the current billing period

Annual plan, cancelled early✗No pro-rated refund for remaining months

One-time setup fee✗Non-refundable under all circumstances

To request a refund within the first 30 days, email contact@qubrixmail.com — we review within 5 business days.

Cancellation

You can cancel your subscription at any time from your account dashboard. Cancellation will:

Stops future billing immediately

Keeps your account active until the end of the current billing period

Does not generate a refund for the remaining period (except first 30 days)

After expiry, your account enters read-only mode — data stays accessible

Failed Payments

If a payment fails, we'll notify you by email and retry after a few days. If unresolved, your account may be temporarily suspended. Update your payment method at Settings → Billing.

Questions about your bill?

We respond within one business day.

Contact Billing

Related Policies

Terms & ConditionsFull usage terms for QubrixMail Privacy PolicyHow we handle your data Email PolicySafe email usage rules